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DEEPRASTORE BOUTIQUE

Customer Policies & Terms

DEEPRA STORE (Deepra Designers Private Limited) • Hyderabad, Telangana, India

🚚 Shipping Policy 🛡️ Return & Refund ⏱️ Cancellation Policy 🔒 Privacy Policy 📜 Terms & Conditions
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SHIPPING POLICY

Deeprastore (Deepra Designers Private Limited)

At Deeprastore, we process and ship orders carefully. Please read this policy along with our Return & Refund Policy before placing an order.

📦 SHIPPING WITHIN INDIA
  • Orders within India are usually delivered within 7–21 business days, depending on the product type and delivery location.
  • Delivery timelines may vary for customized or made-to-order products.
  • Shipping charges (if applicable) are displayed at checkout.
  • 🔒 Note: Once an order is dispatched, it cannot be cancelled or returned, except in cases of damaged or incorrect items as per our Return & Refund Policy.
🌍 INTERNATIONAL SHIPPING (IMPORTANT – CUSTOMER RESPONSIBILITY)
  • International orders are accepted only on customer request.
  • All international shipping charges must be fully borne by the customer.
  • Deeprastore will ship the order only up to the nearest available delivery partner / courier service point.
  • From that point onward, the customer is responsible for coordination, customs clearance, duties, taxes, and final delivery.
  • Deeprastore is not responsible for delays, damages, losses, or non-delivery after handover to the courier partner.
  • 🔒 Note: No returns or refunds are applicable for international orders, including customs delays or delivery issues.
⏳ ORDER PROCESSING TIME
  • Orders are processed within 1–3 business days after payment confirmation.
  • During peak seasons, festive periods, or high order volumes, processing may take longer.
🔍 TRACKING YOUR ORDER
  • Tracking details will be shared via WhatsApp or email once the order is dispatched.
  • Tracking updates are subject to the courier partner’s system.
📍 DELIVERY GUIDELINES
  • Customers must provide accurate shipping address and contact details.
  • Deeprastore is not responsible for delivery failure due to incorrect or incomplete details.
  • Re-delivery or re-shipping costs, if any, will be borne by the customer.
⚠️ SHIPPING DELAYS

Delays may occur due to:

  • Courier partner issues
  • Customs clearance (international orders)
  • Weather conditions or unforeseen events

Such delays do not qualify for cancellation, return, or refund.

📞 CONTACT US

For shipping-related queries:

✅ FINAL NOTE: By placing an order with Deeprastore, the customer agrees to this Shipping Policy along with our Return & Refund Policy and Terms & Conditions.
🛡️

RETURN & REFUND POLICY

DEEPRA STORE (Deepra Designers Private Limited)
❌ NO GENERAL RETURNS OR EXCHANGES: At DEEPRA Store, we follow a strict no-return policy. Please read this policy carefully before placing an order. We do not offer a return or exchange policy for delivered products. This applies to ready products, custom-made, and made-to-order items. Customized Half Sarees and personalized products are strictly non-returnable and non-refundable.
🚨 DAMAGED, DEFECTIVE OR WRONG ITEM (ONLY EXCEPTION)

Returns or refunds are considered only in the following cases:

  • The product received is damaged, defective, or
  • An incorrect product is delivered
Conditions:
  • The issue must be reported within 24 hours of delivery.
  • A clear unboxing video is mandatory as proof.
  • The product must be unused and in original packaging.

📧 Contact us at: help@deeprastore.com

📍 Return Address (only after approval):
4th Floor, Vamshadara Indane Gas Agency, Attapur, Near Pillar No. 137, Zudio Opposite Road, Hyderabad – 500048, Telangana, India
⚠️ Items sent without prior approval will not be accepted.
❌ NON-RETURNABLE ITEMS

The following items cannot be returned or refunded:

  • Customized or personalized products or Ready wear Products
  • Sale or discounted items
  • Gift cards
  • Products without original tags or packaging
  • Items damaged due to customer handling
  • Perishable goods or personal care items (if applicable)
🔄 EXCHANGES

We do not offer direct exchanges. If a return is approved due to damage or wrong item, a replacement or refund will be processed after inspection.

🌍 INTERNATIONAL & EU ORDERS

We do not accept returns or cancellations for international orders, including European Union shipments. Customized products are not eligible for return or refund under any circumstances, including EU orders.

💰 REFUNDS
  • Refunds are processed only after inspection and approval.
  • Approved refunds will be credited to the original payment method within 7–10 business days.
  • Shipping, platform, and convenience charges are non-refundable.
  • Bank or payment gateway processing time may vary.
  • If more than 15 business days have passed since refund approval, please contact us at help@deeprastore.com.
🎨 COLOR & HANDWORK DISCLAIMER

Slight variations in color, embroidery, or finish may occur due to lighting, screen resolution, fabric texture, and handwork. These variations are not considered defects and are not eligible for return or refund.

📞 NEED HELP?

For any return or refund-related queries, contact us at: 📧 help@deeprastore.com

✅ FINAL NOTE: By placing an order with DEEPRA Store, the customer confirms that they have read, understood, and agreed to this Return & Refund Policy.
⏱️

CANCELLATION POLICY

DEEPRA STORE (Deepra Designers Private Limited)
🚫 CANCELLATION RULES
  • Customized / Custom Made Ready Wear orders cannot be cancelled under any circumstances once confirmed.
  • No cancellation, return, exchange, or refund is allowed once a customized / Custom Made ready wear order is confirmed.
  • Once an order is dispatched, it cannot be cancelled or returned, except in cases of damaged or incorrect items as per our Return & Refund Policy.
📞 CANCELLATION & ORDER INQUIRIES

For queries regarding orders, please contact our team:

🔒

PRIVACY POLICY

Deeprastore (Deepra Designers Private Limited) • Last updated: February 10, 2026

At Deeprastore, we respect your privacy and are committed to protecting your personal information. By using our website or placing an order, you agree to this Privacy Policy.

1. INFORMATION WE COLLECT

We may collect the following information:

  • Name, phone number, email address
  • Billing and shipping address
  • Order and payment details
  • Website usage data (via cookies)
2. HOW WE USE YOUR INFORMATION

Your information is used to:

  • Process and deliver orders
  • Communicate order updates via WhatsApp or email
  • Provide customer support
  • Improve our products and services
  • Comply with legal requirements
3. SHARING OF INFORMATION

We share your information only when required, such as with:

  • Payment gateways and courier partners

We do not sell or misuse your personal information.

4. DATA SECURITY

We take reasonable steps to protect your data. However, no online system is completely secure.

5. COOKIES

Our website uses cookies to improve user experience. You can control cookies through your browser settings.

6. YOUR RIGHTS

You may request to:

  • Access or update your information
  • Stop promotional messages at any time

Contact us for any privacy-related requests.

7. CHANGES TO THIS POLICY

We may update this policy when needed. Updates will be posted on this page.

8. CONTACT US

For any questions about this Privacy Policy:

  • 📧 Email: help@deeprastore.com
  • 📞 Phone / WhatsApp: +91 7013933423
  • 📍 Address: 4th Floor, Vamshadara Indane Gas Agency, Attapur, Near Pillar No. 137, Zudio Opposite Road, Hyderabad – 500048, Telangana, India
📜

TERMS & CONDITIONS

DEEPRA STORE (Deepra Designers Private Limited) • Last Updated: February 10, 2026

By accessing our website or placing an order with DEEPRA Store, you agree to the following Terms & Conditions. Please read them carefully before ordering.

1. BUSINESS OVERVIEW

DEEPRA Store operates as a women’s ethnic wear boutique offering ready-to-wear and customized garments, including sarees, half sarees, and bridal wear.

2. ORDER CONFIRMATION
  • Orders are confirmed only after successful payment.
  • Customers must provide correct size, address, customization details, and reference images.
  • DEEPRA Store is not responsible for mistakes caused by incorrect or incomplete details shared by the customer.
3. ORDER PROCESSING TIME
  • Ready Products: 3–5 working days
  • Customized Products: 15–20 working days

Please note:

  • Timelines may vary due to fabric availability, design complexity, or workload.
  • Sundays and public holidays are non-working days.
  • All timelines are estimated, not guaranteed.
4. CUSTOMIZED / CUSTOM MADE READY WEAR ORDERS (IMPORTANT)
  • Customized products are made strictly as per customer instructions.
  • No cancellation, return, exchange, or refund is allowed once a customized / Custom Made ready wear order is confirmed.
  • Minor variations in color, embroidery, or stitching may occur due to handwork and lighting. These are normal and not defects.
5. PAYMENT POLICY
  • Full payment or advance payment is required to confirm orders.
  • Any balance payment must be completed before dispatch.
  • Orders will be shipped only after full payment is received.
6. CANCELLATION POLICY

Customized / Custom Made Ready Wear orders cannot be cancelled under any circumstances.

7. RETURN, REFUND & EXCHANGE POLICY

DEEPRA Store follows a strict no-return and no-exchange policy. Refunds or replacements are applicable only if the product is damaged or incorrect.

Conditions:

  • Issue must be reported within 24 hours of delivery
  • Unboxing video is mandatory
  • Product must be unused and in original packaging
  • Shipping and convenience charges are non-refundable.
8. DELIVERY POLICY
  • Orders are shipped via third-party courier partners.
  • Delays due to courier services, weather, or unforeseen events are beyond our control.
  • The address provided by the customer is considered final.
9. DELAY FROM OUR SIDE

If a delay occurs from our end, after internal review the customer may choose one option:

  • Continue with a revised timeline
  • Replace with another product of the same price range
  • Request a refund (subject to approval)

Final decision depends on the order stage.

10. COMMUNICATION POLICY
  • All communication is handled only via WhatsApp.
  • Calls for order status, refunds, or timelines are not supported.
  • Repeated messages will not speed up processing.
  • Customers are requested to wait for official updates.
11. ABUSE & MISCONDUCT
  • Abusive language, threats, or harassment will not be tolerated.
  • In such cases, communication may be restricted or stopped.
  • Resolutions will be handled strictly as per policy, not under pressure.
12. PRODUCT & COLOR DISCLAIMER

Slight color or design variations may occur due to lighting, screen resolution, fabric nature, or handwork. Such variations are not considered defects.

13. INTELLECTUAL PROPERTY

All website content, images, designs, and logos belong to DEEPRA Store and may not be copied or used without permission.

14. GOVERNING LAW

These Terms & Conditions are governed by the laws of India. Any disputes shall be subject to Hyderabad jurisdiction.

15. CHANGES TO TERMS

DEEPRA Store reserves the right to update these Terms & Conditions at any time. Continued use of the website implies acceptance of updated terms.

16. CONTACT DETAILS
  • 📧 Email: help@deeprastore.com
  • 📞 Phone / WhatsApp: +91 7013933423
  • 📍 Address: 4th Floor, Vamshadara Indane Gas Agency, Attapur, Near Pillar No. 137, Zudio Opposite Road, Hyderabad – 500048, Telangana, India