Terms of service

📜 TERMS & CONDITIONS

DEEPRA STORE (Deepra Designers Private Limited)
Last Updated: February 10, 2026

By accessing our website or placing an order with DEEPRA Store, you agree to the following Terms & Conditions. Please read them carefully before ordering.

1. BUSINESS OVERVIEW

DEEPRA Store operates as a women’s ethnic wear boutique offering ready-to-wear and customized garments, including sarees, half sarees, and bridal wear.
Our store is powered by Shopify.

2. ORDER CONFIRMATION

  • Orders are confirmed only after successful payment.

  • Customers must provide correct size, address, customization details, and reference images.

  • DEEPRA Store is not responsible for mistakes caused by incorrect or incomplete details shared by the customer.

3. ORDER PROCESSING TIME

  • Ready Products: 3–5 working days

  • Customized Products: 15–20 working days

Please note:

  • Timelines may vary due to fabric availability, design complexity, or workload.

  • Sundays and public holidays are non-working days.

  • All timelines are estimated, not guaranteed.

4. CUSTOMIZED / CUSTOM MADE READY WEAR ORDERS (IMPORTANT)

  • Customized products are made strictly as per customer instructions.

  • No cancellation, return, exchange, or refund is allowed once a customized  / Custom Made ready wear order is confirmed.

  • Minor variations in color, embroidery, or stitching may occur due to handwork and lighting. These are normal and not defects.

5. PAYMENT POLICY

  • Full payment or advance payment is required to confirm orders.

  • Any balance payment must be completed before dispatch.

  • Orders will be shipped only after full payment is received.

6. CANCELLATION POLICY

  • Customized / Custom Made Ready Wear orders cannot be cancelled under any circumstances.

7. RETURN, REFUND & EXCHANGE POLICY

  • DEEPRA Store follows a strict no-return and no-exchange policy.

  • Refunds or replacements are applicable only if the product is damaged or incorrect.

Conditions:

  • Issue must be reported within 24 hours of delivery

  • Unboxing video is mandatory

  • Product must be unused and in original packaging

Shipping and convenience charges are non-refundable.

8. DELIVERY POLICY

  • Orders are shipped via third-party courier partners.

  • Delays due to courier services, weather, or unforeseen events are beyond our control.

  • The address provided by the customer is considered final.

9. DELAY FROM OUR SIDE

If a delay occurs from our end, after internal review the customer may choose one option:

  • Continue with a revised timeline

  • Replace with another product of the same price range

  • Request a refund (subject to approval)

Final decision depends on the order stage.

10. COMMUNICATION POLICY

  • All communication is handled only via WhatsApp.

  • Calls for order status, refunds, or timelines are not supported.

  • Repeated messages will not speed up processing.

  • Customers are requested to wait for official updates.

11. ABUSE & MISCONDUCT

  • Abusive language, threats, or harassment will not be tolerated.

  • In such cases, communication may be restricted or stopped.

  • Resolutions will be handled strictly as per policy, not under pressure.

12. PRODUCT & COLOR DISCLAIMER

  • Slight color or design variations may occur due to lighting, screen resolution, fabric nature, or handwork.

  • Such variations are not considered defects.

13. INTELLECTUAL PROPERTY

All website content, images, designs, and logos belong to DEEPRA Store and may not be copied or used without permission.

14. GOVERNING LAW

These Terms & Conditions are governed by the laws of India.
Any disputes shall be subject to Hyderabad jurisdiction.

15. CHANGES TO TERMS

DEEPRA Store reserves the right to update these Terms & Conditions at any time.
Continued use of the website implies acceptance of updated terms.

16. CONTACT DETAILS

📧 Email: deeprastore@gmail.com
📞 Phone: +91 8978110428
📍 Address:
4th Floor, Vamshadara Indane Gas Agency,
Attapur, Near Pillar No. 137, Zudio Opposite Road,
Hyderabad – 500048, Telangana, India